Show All Answers

1. What if I have a water emergency?

Monday through Friday, 7AM – 3:00PM, call the Water Department at 781-259-2669. If there is no answer, or after hours, call the Lincoln Police Department at 781-259-8113, and they will page the on-call operator.

2. What if I have discolored water?

Running the cold water until it becomes clear is recommended. Avoid doing laundry, especially with bleach, until the water is clear. Notify the Water Department so we can investigate the potential cause.

3. Who do I call if I see someone using a hydrant?

Use of fire hydrants, besides either by the Water or Fire Departments, is illegal. During business hours please notify the Water Department at 781-259-2669. After hours you should call the Lincoln Police at 781-259-8113.

4. How do I pay my water bill on-line?

Please click on the "Online Bill Pay" link at the far left side of your screen.

5. Why does the tap water look cloudy?

Cloudy water, also known as white water, is caused by air bubbles in the water. It is completely harmless.

It usually happens when it is very cold outside because the solubility of air in water increases as water pressure increases and/or water temperature decreases. Cold water holds more air than warm water.

In the winter, water travels from the reservoir which is very cold and warms up during its travel to your tap. The air that is present is no longer soluble, and comes out of solution.

In addition, once water from our reservoir enters the transmission and distribution pipes, the water is pressurized. Water under pressure holds more air than water that is not pressurized.

Once the water comes out of your tap, the water is no longer under pressure and the air comes out of solution as bubbles (similar to a carbonated soft drink). The best thing to do is let it sit in an open container until the bubbles naturally disappear.

6. How do I request an abatement to my water bill?

If you had an identifiable water leak during the billing period, submit an abatement request along with documentation of the repair (i.e. contractor's receipt) to the Water Department. The Superintendent will review the request and, if approved, will reduce the charges for all the used water to the lowest tiered rate paid by the customer during the last 3 years. The abatement request must be received within 30 days of the bill’s issue date in order to be processed prior to the due date. In some cases the request may not be reviewed until after the bill date, at which point the customer should pay the water bill and any approved requests will have monies credited toward their account.